SUPPORT AFTER DELIVERY
One-Year Warranty & After-Sales Support
A clear evidence-based process for product faults, damaged components, replacement parts and agreed repair support.
OUR COMMITMENT
We Stay Involved When a Product Problem Is Confirmed
LINGYUE provides a one-year limited warranty. When diagnosis confirms a covered product or manufacturing fault within that period, LINGYUE takes responsibility for the approved resolution. Human-caused damage is not covered. The solution may include a replacement product or parts, remote repair guidance or, where practical and agreed, an arranged technician for repair or reinstallation.
COVERAGE
What the One-Year Warranty Covers
The formal quotation or sales agreement identifies the supplied product and the applicable warranty record.
Manufacturing Faults
Defects in supplied workmanship that prevent the product from performing as agreed under normal use.
Product or Component Faults
Covered supplied components that are confirmed defective through photographs, video, labels and technical diagnosis.
Product or Parts Replacement
A covered damaged or defective product or component can be replaced according to the approved after-sales resolution.
Repair Support
Remote guidance or an agreed technician visit may be arranged according to the product, location and practical access.
EXCLUSIONS
Human-Caused Damage Is Not Covered
- Misuse, impact, collision, vandalism or operation outside the supplied guidance
- Unauthorized alteration, dismantling, repair or replacement with incompatible parts
- Incorrect installation outside the agreed scope, unsuitable foundations or structural fixing
- Damage caused by failure to retract, close or secure the system when operating guidance requires it
- Normal wear, consumable items, cosmetic ageing or maintenance that is the owner’s responsibility
- Conditions outside the confirmed product specification or events beyond reasonable product design
CLAIM PROCESS
Four Steps From Evidence to Resolution
Do not dismantle safety-critical or electrical components unless instructed.
Identify the Order
Send the order reference, product name, delivery information and visible product label.
Show the Problem
Provide wide and close photographs, a clear video and a description of when the issue occurs.
Technical Review
LINGYUE reviews the evidence, installation context and operating history to identify the likely cause.
Agree the Resolution
The approved response may be guidance, replacement parts, repair or an arranged technician visit.
REQUEST SUPPORT
Send the Evidence in One Message
Include the order reference, product label, installation overview, photographs and video.